1 reviews | Active since Jul 2016
Incorrect Policy Schedule on Inception of Vehicle
<p>Good Day,</p> <p> </p> <p>I have yet to receive feedback in regards to my query where i was provided the incorrect policy schedule to what i discussed with the sales consultatnt.</p> <p> </p> <p>I have also provided the conversation on record confirming the mistakes that had been made. </p> <p> </p> <p>I have already complained via your website to which an updated policy was provided but then you amended the premium.<br /><br />I expect my policy to me rectified today as per the sales conversation i had with your consultant by close of business today</p>
Hi Lex
We fully understand your frustration and apologise for the poor service you received. The matter was escalated to the relevant sales manager who will address the matter internally.
Yolandi assisted with the relevant changes and sent you the new updated policy schedule. Please let us know if there is anything else we can do to assist.
Kind regards,
Alet
Hi Lex
We fully understand your frustration and apologise for the poor service you received. The matter was escalated to the relevant sales manager who will address the matter internally.
Yolandi assisted with the relevant changes and sent you the new updated policy schedule. Please let us know if there is anything else we can do to assist.
Kind regards,
Alet
