INCORRECT INFORMATION ON MY POLICY SCHEDULE - SHOWS ACCIDENT

Dear Outsurance,

Please explain to me how do you manage to update my policy schedule and all of a sudden it shows I have an accident claim on 16/06/2014 of R147 000 with First for Women??

And when I say explain please note it is not spelled (A-P-O-L-O-G-I-Z-E)!!

To state my case - I have been with Outsurance since January 2010! How can I suudenly have an accident claim when I have been with you for nearly 8 years and never claimed?

I have changed my banking details and thus the debit order needed updating - to confirm Outsurance then send your new, updated policy schedule.

To my surprise when I received the schedule yesterday and went through it it shows that I have an accident claim.. HOW DOES THIS HAPPEN?

Please fix the flaw in your software system as it is pulling detail from somewhere else and incorrectly updating the policy schedule.

Is this the reason my car insurance premium is so high??

Awaiting your feedback...