Incorrect debit from bank account
<p>I recently switched from my previous insurance company to Outsurance, this came after lengthy telephone discussions and many negotiations.</p> <p> </p> <p>I am extremely disappointed to see that the debit order on my bank account has now gone off for the incorrect amount of money. I was assured by the lady consultant that I dealt with that they were able to waive the joining fee, which if my calculations are correct have no been deducted.</p> <p> </p> <p>Less than 1 day in will I have to cancel my policy?</p>
Hi Caron,
Thank you for bringing the matter to our attention. Shannon our client care manager has contacted you and apologized for the joining fee being debited from your account. She has refunded the fee and you do have her contact details. We do apologize for this inconvenience caused.
Regards, Kelvin
Hi Caron,
Thank you for bringing the matter to our attention. Shannon our client care manager has contacted you and apologized for the joining fee being debited from your account. She has refunded the fee and you do have her contact details. We do apologize for this inconvenience caused.
Regards, Kelvin
