Incorrect and ********l debit

I Joined Outsurance on the 23 of November 2018. The consultant who sold me the insurance told me that she would be waivering the Admin/Joining Fee. On the 24th Of November, instead of being debited for R89.00 i was debited for R412.31. I called through to the call centre on the 26th of November , spoke to a gentleman who advised me that the call recording will need to be extracted and that feedback will be provided within 24hrs, today the 03 December no feedback was received. I called through to the call centre spoke to Shaun, advised that i must wait another 7 days. No empathy or understanding the urgency. Expect feedback ASAP and a refund of my premium. Very poor 1st impression of Outsurance.