CAB
Carl A. Buys

1 reviews | Active since Jul 2019

22 Oct 2021, 10:33

Inconsiderate Outsurance

2 years ago the RSA was hit by Covid19. We were all impacted by this frazzle and the majority of financial institutions offered assistance especially the Banks. First National offered a payment relief as my Bond was adversely affected. Absa was so sincere and also assisted. MFC advised that They will offer payment relief and kept on checking on me , not harassing me AT ALL! Outsurance staff called me , the were abusive, showed irreverence and officiously showered me with disdain and ineptitude. I was advised that the insurance on my Housing Bond was cancelled with immediate affect. I am embarrassed to be a an ex-client of a long-drop farm toilet, mediocre institution as outsurance. I am on the prowl for insurance as we speak

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Replies (1)
OUTsurance
OUTsurance's reply26 Oct 2021, 16:41
Official
Good afternoon Carl a.B,

Following our private reply on receipt of your complaint, we can confirm that Selda has been in contact with you.

You expressed your unhappiness regarding our service for a claim in 2019, and Selda has again apologised.

She informed you that your homeloan policy is still active and apologised for the misunderstanding.

We are glad that you have agreed to remain a client of ours and apologise for the confusion caused.

Regards,
OUTsurance