Incomplete Claim

<p>I have NEVER in my life experienced a Claim advisor like Basani Honwani from outsurance lack of communication or even interest in a claim (ours) which has been handed to her by Remi Bohmer! Our claim are NOT completed at all and there are ZERO interest or returns on our or the assesors communications with her!</p> <p> </p> <p>On the 9th of November last year during the flash floods in Edenvale, Johannesburg , we had the unfortunate experience of having our storage units with all our household items, sports gear etc completely flooded after the water completely demolised the barrier wall and streamed full force roof high through EVERYTHING!</p> <p>I flew to JHB and landed on Saturday afternoon the 12th of November and was horrified to see the extent of the damage. Started with the huge cleaning process of washing and cleaning the mud clogged units and to send some laundry to the laundromat, removing some of the most essentials for my family to wash and clean. (in the middle of water restrictions in JHB)</p> <p> </p> <p>I lodged a claim with Daniel Mzi on Monday morning the 14th of November with full description of the damage and the extend of the cleaning process needed. Waited to be contacted - nothing.</p> <p> </p> <p>Tuesday the 15th of November receive a sms to advise me Daniel handed my claim over to Remi Bohmer. Phoned him to request a emergency upliftment for the goods in my units which are still wet and rotting.</p> <p>Idala Investments (assessors) contacted me to make a appointment for the morning of the 16th to complete the emergency upliftment. After completing his assessment he send a list of damaged goods etc to Outsurance with CLEAR indications of what could be salvaged, refurbished, written off etc.</p> <p> </p> <p>Every time I phoned to enquire about the claim and quote the claim number, not one advisor could find it on the system! This situation carried on for almost two months with Basani steadfastly refusing to be involved in the process, never answering E Mails or return any phone calls.</p> <p>Shelton Narraidu assisted me wonderfully with the upliftment of the last items from the storage unit and arranged for the electrical items to be tested and evaluated.</p> <p> </p> <p>The electrical items was all found to be unusable and completely water and mud damaged. This part of my claim was completed and paid at the end of December 2016.</p> <p> </p> <p>It is four months later and my damaged non-electrical items at Idala Investments have not been assessed or paid out. Also the refurbishing, cleaning, re framing of my paintings etc has not been acknowledged although they have been included on my original assesment and claim. And of course zero communication from Basani Honwani.</p> <p> Could this please be completed or at least some feedback on the process. I am actually tired of flogging this dead horse.</p> <p> </p> <p> </p>