*********** staff with no sense of TFC

I am a first time home owner and in March 2020 I did a quotation to take out insurance with Outsurance because of all the “good” things I heard about them. The next day a sales agent contacted me ask me questions and convinced me to sign up with the building my cell phone as content for the house, all good and well after some time I realized I had insurance with the body corporate as I was living in a complex and wasn’t at the time aware that the complex did not have insurance. I then contacted Outsurance wanting to tell them they proceeded by saying they do not cover sectional titles and my policy should be canceled by them, I went through to cancelation Department and Spoke to Nell who proceeded to cancel my policy, however told me I will only be refunded R500 , I was shocked as I had paid them R570 x3 for 3months , Nell promised to investigate and call me back but no call back . I then called back and spoke to Hendry for a follow up he also promised to call back the next day at 12pm but did not, I then called back and spoke to Karabo who said this is not fair and would personally make sure it would be sorted but did not call back till today , I was told one of the senior managers Justine listened to the call and only could hear us speaking about a geyser , then I was told another manager listened to my call and said my complaint is invalid but why is no one giving me feedback , when I ask for the call recording it’s either still going to be sent to me or is sent already which is a lie , when I asked for an email to liaise documents to another manager I’m given an invalid email. I have never seen such ill treatment towards a client. I mean if a client has complained why is feedback not given and why is the call recording being kept from me. I want my full refund from OUTsurance and I am in shock with the manner they tose around clients are is it just the treatment they decided to give to me. After my experience I would never refer this company to anyone, imagine if I had a claim? They would ignore it like they ignoring me complaint and not give feedback