*********** staff really bring the company down.

<p>I recieved such good service from outsurance when I initially requested a quote and everything went smoothly, i was told i can ask for a review of my car insurance after 4 months. almost 5 month later i called outsurance to request a requote for my car insurance, a very rude young man adressed me its a pity i have forgotten his name but i think he said he was Syabonga. He said theres no such thing,i cant be asking for a requote at this moment, i asked him to transfer me to a iffrent person he said it wouldnt really help because chances are they will transfer the call back to him. I gave him the exact times i had called outsurance and asked him to listen to recordings of the consultant telling me i can get a new quote after 4 months he said he would get back to me after 48 hours. i asked for his direct line so it could be easy for me to get hold of him, he said he desnt have one he will call me.... Its been more than 48 DAYS and i'm still counting. What a diffrence from the first guy who initially helped me. People who dont care about customer service can really ruin client relations.</p>