*********** staff and management - cant take control

So manager came phoning Thursday the 15 Sept with promises high and low to have this matter resolved. Phoned me Friday to confirm that an assessor will make contact with me on Monday where the manager would follow up.. Monday came, 16:04 the afternoon a Outsurance "manager" called to tell me that i must make myself available to drive to the ****py panel beaters in work time to attend to the matter. This after Thursday manager made it clear that i dont need to go to panel beater or have my car taken there again and that assessor would come to me and from there the car would be assessed. This "manager" not naming them, that phoned me Monday, referring to me as Mr. Mokar, had no idea of my query nor my complaint nor the level of service i have received from them as Outsurance and the panel beater that was assigned to my claim. Tuesday morning came and the Manager from Thursday phones again, new tone with a no care attitude. Tells me i am the problem and that this matter cant be rectified if i dont play with them. Problem is actually the "management" that does not respect the clients complaints nor keep to what was said the days before. No communication between the so called "management" and the people assigned to a claim. Have to repeat the story over and over. I feel if a client is unhappy about something, dont disrespect him by calling him Mr. Mokar if that is not his name or surname. If u know the client is unhappy, read up to why he is unhappy and then phone the client when you have all your ducks in a row and approach the client with a straight forward clear way forward and not trying to work that person up again with not knowing what is going on. The level of service that you will receive from Outsurance is clearly seen in this claims case.

Good day, just to confirm the following: Yes my vehicle was assessed at my work premises, but please take note that my car was not towed to another service provider, but rather driven from my work to where ever it went. Thanx for the Courtesy vehicle, helps a lot with when a person does not have any transport because another service provider has to correct one of your previous service providers faulty workmanship. Also please take note that my vehicle was collected on the 27 September 2022 and today is the 18 October 2022, with this timeframe mentioned, i would love to know when you remained in touch for it is almost a month now and not one Outsurance person has come to light to when the vehicle will be ready and what needs to be done still. Currently still in the dark but at least a courtesy vehicle with brakes that is screaming to keep me going on and to get me from point A to B.

So its Friday the 28 October 2022 a month from my car was driven from my work premises and till date no car. My courtesy vehicle was given back before 10 as was requested by AVIS and outsurance and now i am stuck at my work with no car nor any way forward. Phoned Outsurance and after a 40 min wait to speak to a manager i was told that no management is at office on this Friday. If i have any advice to the people out there that is thinking of joining Outsurance to rather stay away and join any other insurance company for the only thing u experience at Outsurance is Bad management and *********** call centre agents. Really there is no follow up, no care nor anyone taking responsibility for the mess ups that has happened. Shame on you OUTSURANCE.... Sies

Good day, thanx for the reply. They did come and drop my car at my premises after i had to throw my toys to find out where my car is for outsurance nor the panelbeater tried calling me to confirm that my car is being delivered. had to scream and throw a tantrum because of no follow up from the management of Outsurance. Service is none existing. Outsurance has not even come back to confirm if all is in order. And no not all is in order, wheel alignment of car is out and over spray on bumper to say the least. So over this matter that i will rather just give up and find a new insurance, hopefully my next ever claim experience would be better. To the consumers out there, rather pay a bit more if you have too to get the care and service level that your deserve from another insurance company. Hopefully with time outsurance will learn how to treat clients, for currently they have dropped the ball. I wish i could say that i am an exemption and that this was really never supposed to have happend, but if i see the online reviews of the last few months, then it seems it is a norm at Outsurance not to look after the clients and there insured items. Thanx for nothing.