PZ
Pam Z
1 reviews | Active since Nov 2012
07 Dec 2020, 23:40
*********** staff and ill-informed by a sales agent
During a purchase of my funeral policy in March 2020 I was ill informed by the sales consultant. This is pure misrepresentation which must be investigated For 9 months now I'm paying for 3 policies with 3 monthly debits, whereas I could have been issued 1 policy. I think this matter zhould6be brought to Danie Matthee's office to address.
I know. Melissa is trying to resolve this issue however. I'm annoyed that I was misled by your *********** agent
I was deboed6to add my full blooded sister and my adult daughter on my policy, thus I ended up with 3 policies and 3 debt orders and 3 policy schedules
Pure incompetency that your CEO should be made aware of
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OUTsurance's replyOfficial
10 Dec 2020, 13:36Good afternoon Pam Thank you for your feedback, which was of course concerning to us. Following the receipt of your complaint, we immediately escalated the matter to our management team. Our sales manager, Siya has been in contact with you to address your concerns regarding the policies noted above. Our client care manager, Tina has also contacted you to confirm that the above mentioned policies have been successfully added to your policy. We pride ourselves in providing Awesome service and we are sorry to see that this has not been your experience with us. We are however pleased that you have afforded us the opportunity to address your concerns and that you are now satisfied with the outcome. Kind regardsOUTsurance
OUTsurance's reply10 Dec 2020, 13:36
Official
Good afternoon Pam Thank you for your feedback, which was of course concerning to us. Following the receipt of your complaint, we immediately escalated the matter to our management team. Our sales manager, Siya has been in contact with you to address your concerns regarding the policies noted above. Our client care manager, Tina has also contacted you to confirm that the above mentioned policies have been successfully added to your policy. We pride ourselves in providing Awesome service and we are sorry to see that this has not been your experience with us. We are however pleased that you have afforded us the opportunity to address your concerns and that you are now satisfied with the outcome. Kind regardsOUTsurance