JB
JACOB B
1 reviews | Active since Nov 2017
12 Feb 2019, 10:53
*********** STAFF
To whom it may concern : please contact me asap about my cover not being activated for my vehicle i stated that i want it to be covered before i left my previous insurance i was told that it is active and includes vehicle insurance and that i can stop my old insurance! only to find out that my vehicle cover policy was never activated by your company this morning someone drove into the back of my car and now im told i only have life cover? I want the phone records pulled all of them and i need someone in charge to sort OUT my issue asap what do need to do now ? please contact me asap ********** kind regards Japie
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Replies (7)0
Replies (7)JB
JACOB B's updateReviewer Update
12 Feb 2019, 11:51AN HOUR LATER AND STILL NO CALL FROM OUTSURANCE BUT MY MONEY IS GOOD ENOUGH EVERY MONTH!
JB
JACOB B's update12 Feb 2019, 11:51
Reviewer Update
AN HOUR LATER AND STILL NO CALL FROM OUTSURANCE BUT MY MONEY IS GOOD ENOUGH EVERY MONTH!
OUTsurance's replyOfficial
12 Feb 2019, 12:27Good day Jacob,
We acknowledge receipt of your complaint. Very concerned with what you have described. We have escalated the matter to a manager who will revert with feedback.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint. Very concerned with what you have described. We have escalated the matter to a manager who will revert with feedback.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply12 Feb 2019, 12:27
Official
Good day Jacob,
We acknowledge receipt of your complaint. Very concerned with what you have described. We have escalated the matter to a manager who will revert with feedback.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint. Very concerned with what you have described. We have escalated the matter to a manager who will revert with feedback.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
JB
JACOB B's updateReviewer Update
12 Feb 2019, 12:37PLEASE DO IT AS SOON AS POSSIBLE WHAT WOULD HAVE HAPPENED IF IT WAS THE OTHER WAY AROUND THEN YOUR EXCUSE WOULD HAVE BEEN SORRY SIR BUT YOU ONLY HAVE LIFE INSURANCE WITH US !
THIS KIND OF SERVICE IS UNACCEPTABLE ITS MY LIFE YOUR PLAYING WITH
HUGELY DISAPPOINTED IN YOUR COMPANY FOR THIS MATTER
PLEASE CONTACT ME ASAP SO WE CAN RECTIFY THIS.
********** / **********
JB
JACOB B's update12 Feb 2019, 12:37
Reviewer Update
PLEASE DO IT AS SOON AS POSSIBLE WHAT WOULD HAVE HAPPENED IF IT WAS THE OTHER WAY AROUND THEN YOUR EXCUSE WOULD HAVE BEEN SORRY SIR BUT YOU ONLY HAVE LIFE INSURANCE WITH US !
THIS KIND OF SERVICE IS UNACCEPTABLE ITS MY LIFE YOUR PLAYING WITH
HUGELY DISAPPOINTED IN YOUR COMPANY FOR THIS MATTER
PLEASE CONTACT ME ASAP SO WE CAN RECTIFY THIS.
********** / **********
OUTsurance's replyOfficial
15 Feb 2019, 13:36Good day JAPIE***
Thank you for bringing this matter to our attention.
David our sales manager contacted you to address your concerns and he explained in detail as to what had transpired in each call. At no point did we inform you that your vehicle was included in the life cover that you had taken with us.
We do apologise for the misunderstanding.
Regards,
OUTsurance
Thank you for bringing this matter to our attention.
David our sales manager contacted you to address your concerns and he explained in detail as to what had transpired in each call. At no point did we inform you that your vehicle was included in the life cover that you had taken with us.
We do apologise for the misunderstanding.
Regards,
OUTsurance
Best regards,
OUTsurance's reply15 Feb 2019, 13:36
Official
Good day JAPIE***
Thank you for bringing this matter to our attention.
David our sales manager contacted you to address your concerns and he explained in detail as to what had transpired in each call. At no point did we inform you that your vehicle was included in the life cover that you had taken with us.
We do apologise for the misunderstanding.
Regards,
OUTsurance
Thank you for bringing this matter to our attention.
David our sales manager contacted you to address your concerns and he explained in detail as to what had transpired in each call. At no point did we inform you that your vehicle was included in the life cover that you had taken with us.
We do apologise for the misunderstanding.
Regards,
OUTsurance
Best regards,
JB
JACOB B's updateReviewer Update
18 Feb 2019, 14:42still no response with reference numbers of call logs and copy of voice notes useless company would not advice any one to join very bad experience from these okes
JB
JACOB B's update18 Feb 2019, 14:42
Reviewer Update
still no response with reference numbers of call logs and copy of voice notes useless company would not advice any one to join very bad experience from these okes
JB
JACOB B's updateReviewer Update
18 Feb 2019, 14:44and i would also like the details of the ombudsman so i can further escalate this !
JB
JACOB B's update18 Feb 2019, 14:44
Reviewer Update
and i would also like the details of the ombudsman so i can further escalate this !
OUTsurance's replyOfficial
22 Feb 2019, 14:50We have sent you all the call recordings to you.
Ombudsman for Short Term Insurance - osti.co.za
Regards,
OUTsurance
Ombudsman for Short Term Insurance - osti.co.za
Regards,
OUTsurance
Best regards,
OUTsurance's reply22 Feb 2019, 14:50
Official
We have sent you all the call recordings to you.
Ombudsman for Short Term Insurance - osti.co.za
Regards,
OUTsurance
Ombudsman for Short Term Insurance - osti.co.za
Regards,
OUTsurance
Best regards,