*********** Legal back office support

Outsurance and customers must have lost millions due to their totally *********** legal back office they have. I had a claim where the 3rd party admitted that he was at fault to me via Whatsapp as well as telephonically. All this information was sent to outsurance legal team. There was also a witness who I had supp**** contact details to and was prepared to make a statement. I was contacted by the local lawyer dealing with the matter to meet prior to the case going to court. When arrived there, none of the evidence was submitted with the case file. I was then called a week later and told that I would not need to come to court as matter is being settled.

I then got a call from Charity Mazibuko that the matter is being closed as they were unsuccessful and case is being closed.

I immediately called the 3rd party, he once again told me that he admitted that he was at fault and also told me that Outsurance is more than welcome to call him and he will corroborate the admission(see attached recording).

I then called Charity Mazibuko back and told her of the situation and said she will hand Matter back to management and call me back.

Since then I have not received a call back, even though I had left multiple messages, the last person just put the phone down in my ear.

Why are such *********** people being employed to handle such important matters?