*********** consultant

I have been with OUTsurance for many years and I have dealt with many consultants before. But I am still in disbelief from the poor service I received from one of their consultants Lethabo who I spoke with on Monday last week and explained my complaint with, she requested that I emaile her photos and I immediately did. She never acknowledged receipt neither did she give me a courtesy call to explain what was happening. I then called her from Wednesday last week until Friday and left messages for her to call me. She did not bother, until I asked for her manager on Friday still I was not provided with the contact of her manager instead she returned my call and seemed confused and did not have any answers for me. She promised that she will be emailing the assessor on Friday, I kindly asked that I be copied in the communication as proof that something was being done. Nothing has been done, I still did not receive an email from her. I am actually still in disbelief! I pay insurance for convenience and still get such service!!!! Disgusting