*********** Complaints Department

<p>I am currently experiencing dimsal service from the vendor that Outsurance has sent my vehicle to for repairs, I lodged a complaint and have reached the conclusion that the Outsurance complaints department is staffed by *********** people. Firstly I dealt with Nunu Mahlobogoane who failed to respond to emails sent and was not available to call, I took to this forum and expressed my disgust and at the same time continued to call until I reached another person, this time a Ataniel Thaver and from here on in it just gets worse.</p> <p>I am not sure why they have this department as all they seem able to do is regurgitate what the vendor has already told me, they seem unable to actually assist me, who is their client. When I voice my displeasure about the situation this person gets agressive and argumentative with me the client. The last conversation I had was yesterday around 15:30 where I was left wondering if this person was insinuating that I was trying to commit *****, let me expand on that. My vehicle that is at the panelbeaters has suddenly experienced a warning light issue and was sent to the Audi dealer to clear, the comment I received from Ataniel on questioning how this fault just suddenly occurs is that it probably was not caused by the accident at all, so when did it occur is my question, is he insinuating that I knew this existed and I am no hoping I can get it repaired at their cost? </p> <p>After this conversation I called him back and asked to talk to his manager, conveniently the manager was unavailable to take my call but would call back that afternoon, well no surprises here I have never received the call back. </p> <p>I did want to discuss with him Ataniel's qualifications to make the comments he did about when the damaged occurred for the warning light to come on, is he a ceritifed accident investigator, is he a certified Audi technician? I can only wonder.</p> <p>What I do know is that going forward I will be finding another insurance company, one that offers client service to existing clients not just tries to attract new clients and then once signed up convenietly discards any level of service you have been paying for. One that vet's their vendors on a regular basis and ensures that where they send their clients property to it is looked after and repaired correctly and on time.</p>