*********** agents and broken promises

<p>I contacted OUTsurance regarding a simple question about what is meant by "cover duration" under the insurance history section of my policy schedule. I wanted to simply clarify whether it refers to the duration I was with my previous insurer or the duration of insurance cover in total (regardless of insurer). The first agent I had spoken to said it was the former. The last agent I spoke to said he wasn't sure and that only the manager can confirm and view insurance history. This is such a lie, because the first agent was able to see some insurance history on my profile. Anyways, two agents promised I'd receive a call from the manager within x time. Both of them had told lies. </p> <p> </p> <p>The best part is that the manager MK, who is supposedly working on my query, told the agent to tell me that she was busy and couldn't take my call. What terrible service.</p> <p> </p> <p> </p>