INCOMPETENCE TURNS TO LIES

This is my 3rd Hellopeter post and I will continue to share the experience I have had with OUTsurnace until something is done to correct the problem. <br> <br> We lodged a claim on 4 February 2015. The vehicle was released to us on 25 February 2015 and 31 March 2015 and returned the same day, on each occasion, as the vehicle overheated. This despite a very clear warning in writing from me on 26 February 2015 to OUTsruance and the OUTsurance assessor that significant engine damage had occured.<br> <br> WHY??? Because OUTsurance failed to replace the damaged radiator during the first repair. Numerous telephone calls, promises and contact with more than 16 individuals within OUTsurance has left a trail of confusion, deceit and now finally the incompetence has turned to lies.<br> <br> My challenge to OUTsurnace with this post is as follows:<br> <br> 1. Can you afford your customer the courtesy to a returned telephone call from a director at OUTsurance?<br> <br> 2. Can you afford your customer the courtesy of a completion date for the repairs to damages caused by OUTsurance?<br> <br> 3. Can you afford your customer the courtesy of a rental vehicle to replace IN KIND the one you have damaged and removed from use for 3 1/2 months?