Incompetence of Outsurance Staff

Worst service EVER!!!!! No one ever gets back to you... I had a car accident and reported it, they booked the car in Port Elizabeth and requested ME drop it off in PE while I stay over 150km away in Port Alfred. I advised them that the car was actually not roadworthy and that should I need to drive it they would need to arrange a courtesy car for me to come back. The person I spoke with confirmed that by 9 o'clock Monday the 21st May 2018 the courtesy car will be at the panel beaters. I get at the panel beaters 8h45 stand wait until 9, 9h30 then I panick as I need to drive back to work. To my surprise the car was NOT BOOKED.. The panel beaters staff try to assist by calling Outsurance they are told to drop me off at the Acid in Greenacres they do that past 11 and when I get at Avis I am told I will have to wait hopefully they will have a car by 13h00 ?... Time has GONE already that means all the appointments I made at work for today must be cancelled because of this low level *********** people!!! No one is doing anything whole I am paying more than R1700 monthly for insurance!!!!! Is this what we pay for??????? To be inconvience????? What do I say to my boss at work???? Who picks up my child at 13h00 at Chrech if I am still in PE this time waiting in this hot uncomfortable AVIS OFFICE!!!!