Incompetence of at it's finest!

I am shocked at the level of incompetency and the lack service that Outsurance has given me. I have been dealing with an ongoing claim since December and they have been useless at getting back to me or keeping me informed. Upon giving them extra information, I also found out that they had the wrong contact details for the person who reversed into me and I have waited two weeks for them to get back to me. In the meantime I have been looking into moving to a different insurance company and found out that for the same price I am paying on my premiums I could have 0 excess and have courtesy car if mine is in the shop! When I took this up with Outsurance, I was told that no discount was available to me and they are sorry to hear that I will leaving them! I may just have my car insured with them in my name, but my household insurance is also through them, as is my families households and car insurances, I will be more than happy to move everything over to different company after their complete disregard for customer care. I would like to add that this is the second complaint that Outsurance is receiving from me, yet I am in exactly the same position. Time for a change.