Incompetence from Outsurance

Iv been with OUTsurance a long time, when listening to KFM an adverti*****t mentioned that you may sms out to the number and they will try and beat your current premium, if not they will pay you some money if they couldn’t. I sms'd and got a call back only to find out when registered my vehicles OUTsurance had captured the make and model of my one vehicle incorrectly, i advised the agent that this information is incorrect as i know my vehicles and description make and models. The agent then updated my make and model of my one vehicle and my monthly premium immediately jumped from R980 for two vehicles to R1200 for a mistake i didn’t make, i received a call today from an agent advising that they did make the mistake and that management sincerely apologies because they unable to rea adjust my premiums by fixing their mistake and that i should carry on with my insurance as i have built a reputable profile. I am deeply disgusted and disappointed by this service because each morning whilst listening to my favorite radio station I am reminded by OUTsurance incompetence and i will be seeking other insurance options. I’m just glad nothing happened to my vehicle and i didn’t have to claim, I cannot imagine all the hoops and loops i would have to jump through to get this whole mess fixed. Its funny how a request for help can turn around on you.