incompetance of Outsurance call center and management...again

I have been trying sine the 16th of Feb to get them to finish the claim. Their sub contractors keep on phoning me because Outsurance does not respond to their messages. Trying to speak to someone with authority is impossible as ALL of them are in meetings ALL of the time - no wonder there is no customer service!! When you do get hold of a manager, they are just as useless in getting back to you as the call center. Outsurance may have catchy adds but when it comes to delivering the goods they are useless. I will not choose Outsurance again, nor will I recommend them to anyone