INCOMPETANCE

I called to ask for a tax certificate in order to do my tax return.

I specifically asked for it to be emailed to me showing all payments I made from 1 March 2018 to end February 2019.

The document that was sent to me did not show this information that I requested.

The same person I spoke to called me back the next day, not to ask whether I received the information I required but to apologise for not trying to sell me funeral cover or household cover. I told him I was not interested in this. He then proceeded with saying good bye. I had to interrupt him before he put the phone down on me to let him know that the information he sent me was not correct. I once again told him what I needed and he once again emailed me the incorrect information.

I'm very disappointed in this as its unusual for Outsurance as I have been with them for years and they are usually on the ball, but doesn't seem like its the case anymore.

I still sit with the incorrect document which has been emailed to me twice.

What is going on Outsurance??????????