MM
Mahomed M
1 reviews | Active since Jun 2019
13 May 2021, 11:40
Inappropriate
I have annual policy for both my business and personal. Called outsurance as I have recieved cheaper quotes elsewhere for a rerate which they were not able to assist. However I requested to change from annual to monthly instead and I am being told by outsurance consultants they need to debit me the annual rate on 15th June 2021 whilst there will be no funds due to plandemic loss of jobs and less hours etc as no funds available for annual as this does not make any sense to me.
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OUTsurance's replyOfficial
21 May 2021, 07:45Good day Mahomed,
After responding to your review privately, we escalated the matter for urgent assistance.
Ally our client services manager contacted you to address your concerns and she discussed the recourse with you. We won't debit the annual premium, we'll only debit the monthly premium as agreed.
We do apologise for the unnecessary frustration caused.
Regards,
OUTsurance
After responding to your review privately, we escalated the matter for urgent assistance.
Ally our client services manager contacted you to address your concerns and she discussed the recourse with you. We won't debit the annual premium, we'll only debit the monthly premium as agreed.
We do apologise for the unnecessary frustration caused.
Regards,
OUTsurance
OUTsurance's reply21 May 2021, 07:45
Official
Good day Mahomed,
After responding to your review privately, we escalated the matter for urgent assistance.
Ally our client services manager contacted you to address your concerns and she discussed the recourse with you. We won't debit the annual premium, we'll only debit the monthly premium as agreed.
We do apologise for the unnecessary frustration caused.
Regards,
OUTsurance
After responding to your review privately, we escalated the matter for urgent assistance.
Ally our client services manager contacted you to address your concerns and she discussed the recourse with you. We won't debit the annual premium, we'll only debit the monthly premium as agreed.
We do apologise for the unnecessary frustration caused.
Regards,
OUTsurance