Inadequate service from Outsurance

I have not had any good experiences with my current insurance, Outsurance. I do not know how many times i have to complain before they step up and do something. I have struggled from the start of my claim till my car came back damaged. Still no common ground has been reached and no communication has been made. When i call the person on charge of my claim, Godfrey he is unresponsive and does not even try to sort matters out. Yes they might be affordable but their service is lacking. They have not pleased me as a client and I do not recommend switching to or joining Outsurance.