1 reviews | Active since Jun 2013
In the past Outsurance was quick and efficient
When friends and family used to ask me why I tolerated Outsurance's high premiums, I would tell them that when it came to a claim, theirs was a quick and efficient experience. But that was years ago.
In February a careless driver crashed into my car, leading to a claim through Outsurance. Despite having to wait in their call queues several times to motivate the claim, it was a full six weeks before my car could be taken to a panelbeater. More than eight months later they called to tell me that the guilty party has ignored them, and that their legal department has been defeated. In that time my premium has increased.
My latest experience with Outsurance is that they are no longer fast or efficient, nor are they effective.
Further to our private reply our legal manager Lawrence contacted you to discuss the reasons for our unsucessful recovery of your excess.
We always try every possible avenue when trying to recover your excess however this is not guaranteed.
We try our best to ensure that our claims process is as quick as possible and are sorry for the delay in finalising your claim. A change of repairer contributed to this.
We are sorry for the disappointment.
We are grateful for your loyalty and would like to thank you for your support over the years.
Regards,
The OUTsurance Team
Further to our private reply our legal manager Lawrence contacted you to discuss the reasons for our unsucessful recovery of your excess.
We always try every possible avenue when trying to recover your excess however this is not guaranteed.
We try our best to ensure that our claims process is as quick as possible and are sorry for the delay in finalising your claim. A change of repairer contributed to this.
We are sorry for the disappointment.
We are grateful for your loyalty and would like to thank you for your support over the years.
Regards,
The OUTsurance Team