In particular, one of their Motor vehicle claims assessors was particularly agile: my husband was claiming from insurance for tyres that were damaged due to a bad pothole

In particular, one of their Motor vehicle claims assessors was particularly agile: my husband was claiming from insurance for tyres that were damaged due to a bad pothole. Outsurance wanted us to take pictures of the car and send those to the assessor. But the car had to go in to a mechanic for another repair. Instead of bugging us every day for the photos, Hlali Thwala was creative and suggested sending the assessors to the mechanic who was repairing the car. Marvellous!