1 reviews | Active since Aug 2016
IMPROPER CONDUCT BY OUTSURANCE VEHICLE REPAIR CLAIM
<p>A NUMBER OF YEARS AGO I WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT, WHILE I WAS UNFORTUNATELY INSURED BY OUTSURANCE.</p> <p>THE ACCIDENT WAS THE OTHER DRIVERS FAULT. IT OCCURED WHILE MY VEHICLE WAS STATIONARY AT AN 4 WAY STOP.</p> <p>I REPORTED THE CLAIM TO OUTSURANCE AND THE DETAILS OF THE ACCIDENT TO THE POLICE AND TO OUTSURANCE.</p> <p>THE VEHCILES VALUE DROPPED BY MORE THAN R10 000 AFTER THE CLAIM AS ASSESSED BY CHEV SOMERSET WEST. THIS IS AFTER THE VEHICLE WAS REPAIRED TO "FACTORY" STANDARDS AND I COMPLAINT ESCALTED THE POOR WORKMAN SHIP. ONE COULD STILL VISIBLY SEE REPAIR MARKS, AND ITEMS THAT SHOULD HAVE BEEN REPLACED WAS NEVER REPLACED. EVEN THOUGH THE VEHCILE PASSED THE "FACTORY" STANDARD INSECTION.</p> <p>I ALSO INFORMED OUTSURANCE TO PERSUE THE PERSON WHO CAUSED THE ACCIDENT. I HAD TO PAY THE WHOLE EXCES FOR THE CLAIM WHICH WAS QUITE A LARGE SUM OF CASH FOR ME.</p> <p> </p> <p>THE OUTSURANCE LEGAL TEAM DID NOTHING TO SORT THIS MATTER OUT AND JUST LEFT. I ENDED UP LOOSING THE CAR.</p> <p> </p> <p>I WOULD NOW LIKE TO ASK OUTSURANCE TO PAY ME BACK MY CASH THAT I HAD TO PAY FOR POOR WORKMANSHIP, INEFFECTIVE SERVICE AND UNWILLING HELP.</p> <p> </p> <p>MY FIANCE AND LESS THAN 1 YEAR OLD CHILD WAS ALSO IN THE ACCIDENT, OUTSURANCE JUST DO NOT CARE.</p>
Hi gerrie-van-heerden,
Thank you for bringing the matter to our attention. I have been unsuccessful in my attempts to contact you and sent you an email notifying you. Subsequently you have not responded. I want to escalate the matter to our legal manager but without any of your details such as claim/policy number we are unable to assist you. Please contact us at your convenience.
Regards, Kelvin
Hi gerrie-van-heerden,
Thank you for bringing the matter to our attention. I have been unsuccessful in my attempts to contact you and sent you an email notifying you. Subsequently you have not responded. I want to escalate the matter to our legal manager but without any of your details such as claim/policy number we are unable to assist you. Please contact us at your convenience.
Regards, Kelvin
