NS
Nic S

1 reviews | Active since May 2023

31 May 2023, 08:23

Impossible to cancel Outsurance policy from abroad

I live abroad and am trying to cancel a car insurance policy I took out on behalf of my daughter. It has been impossible since 0800 don't work from abroad while they responded to an online request by sending me confirmation of the current policy via a no-reply email. My daughter tried cancelling and after a 35 minute process was advised only i could. All other routes of failed including an international number they provide which goes unanswered. In the meantime I have now been billed for another month. So easy to sign up and impossible to cancel. ********* and *********** in equal measure. The Hello Peter only allows me to enter a SA cell number but Outsurance if you do bother to read this the number does not work and I should be contacted via my Gmail address.

0
Replies (3)
OUTsurance
OUTsurance's reply31 May 2023, 13:34
Official
Good day Nic,

Thank you for your feedback.

Katlego our client services manager contacted your daughter to get the matter resolved. We can confirm that your policy has been cancelled and confirmation of cancellation has been emailed to you.

You have our apologies for the frustrating service experience. 

Regards,
The OUTsurance Team


NS
Nic S's update31 May 2023, 13:55
Reviewer Update
Thank you. I received notification of its cancellation
OUTsurance
OUTsurance's reply31 May 2023, 14:58
Official
You're welcome, Nic.

Regards,
The OUTsurance Team