DD
Ditshego D
1 reviews | Active since Nov 2025
05 Nov 2025, 08:44
I'm still waiting for the call consultant to call me back
I'm still waiting for the call consultant to call me back. She promised to call on Monday or Tuesday to let me know if the burst geyser claim is approved or not. My house is without water for the week now. We using bucket and buying water.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
11 Nov 2025, 10:23Good day Ditshego,
The delay you experienced is unacceptable. Certainly not the level of service we usually deliver.
Our claims manager, Charlton, contacted you to address your concerns and to finalise the claim.
We can confirm that your claim has been finalised and payment processed.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
The delay you experienced is unacceptable. Certainly not the level of service we usually deliver.
Our claims manager, Charlton, contacted you to address your concerns and to finalise the claim.
We can confirm that your claim has been finalised and payment processed.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
OUTsurance's reply11 Nov 2025, 10:23
Official
Good day Ditshego,
The delay you experienced is unacceptable. Certainly not the level of service we usually deliver.
Our claims manager, Charlton, contacted you to address your concerns and to finalise the claim.
We can confirm that your claim has been finalised and payment processed.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
The delay you experienced is unacceptable. Certainly not the level of service we usually deliver.
Our claims manager, Charlton, contacted you to address your concerns and to finalise the claim.
We can confirm that your claim has been finalised and payment processed.
We do apologise for the claim delay.
Regards,
The OUTsurance Team