I'm really disappoin...

I'm really disappointed with outsurance pet insurance...I have submitted a claim with outsurance and was given a claim number with the details of the claim advisor. I sent an email to my claims advisor with the invoice and payment on the 19th September 2021. A week later after no response I sent another email asking to contact me urgently. 28th September and still no feedback or correspondence. My claim number is *** and the person assigned to my claim is Chanelle Stuurman. Please can someone from outsurance contact me with this regard