SF
Siya F
1 reviews | Active since Jul 2020
25 Mar 2021, 07:27
I'm not a client, but I got debited
I was meant to join Outsurance from 25 March but then my insurers retained me. I called Outsurance on 4 March to cancel the new policy. Today a debit has gone off my account even after I requested for the policy to be cancelled more than 2 weeks ago. I need to be reimbursed for all charges that I incur because of this debit order.
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Siya F's updateReviewer Update
25 Mar 2021, 15:32I called your call centre this morning and I was told that I would get a call back from a manager. You also told me the same thing. The day is ending and I've not gotten any call from any one from Outsurance. Please stop wasting my time
SF
Siya F's update25 Mar 2021, 15:32
Reviewer Update
I called your call centre this morning and I was told that I would get a call back from a manager. You also told me the same thing. The day is ending and I've not gotten any call from any one from Outsurance. Please stop wasting my time
OUTsurance's replyOfficial
30 Mar 2021, 09:08Good day Siya,
Thanks for bringing this matter to our attention.
After we responded to your review privately, we immediately escalated the matter to Henry our retentions manager. Henry has been in contact with you to get the matter resolved. We can confirm that the refund has been processed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thanks for bringing this matter to our attention.
After we responded to your review privately, we immediately escalated the matter to Henry our retentions manager. Henry has been in contact with you to get the matter resolved. We can confirm that the refund has been processed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply30 Mar 2021, 09:08
Official
Good day Siya,
Thanks for bringing this matter to our attention.
After we responded to your review privately, we immediately escalated the matter to Henry our retentions manager. Henry has been in contact with you to get the matter resolved. We can confirm that the refund has been processed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thanks for bringing this matter to our attention.
After we responded to your review privately, we immediately escalated the matter to Henry our retentions manager. Henry has been in contact with you to get the matter resolved. We can confirm that the refund has been processed.
We do apologise for the inconvenience caused.
Regards,
OUTsurance