I’m done with Outsurance

My car was involved in an accident on the 10/11/2023. Outsurance referred me to a panelbeater who failed to finish working on my car before they close for the festive holidays on the 14th December 2023 and will only resume work on the 8th Jan 2024 due to Outsurance’s late authorisations for required parts according to them. The rental car they provided me with had to go back to the provider. I don’t have my car and I also don’t have the rental car, when I request an extension they say they can’t get hold of the panelbeater to hold them accountable for extended rental car costs. I had plans with my family because this time of the year is the only time that we get to spend together due hectic work commitments. Now I have to suffer because of Outsurance that I pay every month to ease the stress in cases like these. Obviously I was wrong to think that they were the best amongst the others, I will definitely leave them and advise my family and friends to do the same.