Illigal billing

I called Outsurance for a quote on life cover on 1/6/2015 and agreed to go ahead, after reading through the documentation still on 1/6/2015 I was unhappy so I sent a cancellation letter REF***3 the very next day on 2/6/2015. Outsurance then debited my account on the 1/7/2015 for R749.96. I called them to ask why they took money if I cancelled within 24hrs and they have given me the run around for 3 months with excuse after excuse. To date they only refunded me R257.21 as they \\claim\I benefited from the policy for 17 days. I later found out that Outsurance only cancelled my policy on 17/6/2015 and not on the 2/6/2015 as per my cancellation email REF***3. So now because they messed up I am out of pocket for 3 months now. I have never had such poor service from any service provider before!!\"\"\""