1 reviews | Active since Dec 2024
Illegial Debit Order
We are really unimpressed with your service - cold calling seems to just be a pressurised point of sale!
From having asked to CONSIDER pet insurance, to automatically debiting my account for CAR insurance only?????
I did give Outsurance a chance to quote on our complete insurance portfolio DURING the petinsurance conversation - but it appears your consultant was only keen on moving our vehicles over (i guess he is commission based on vehicle premium) I did request a written quote for our FULL portfolio and also sent our existing policy document for comparison - however a quote was NEVER received despite follow up telephonic queries by me, to Riley and Kevin.
I have had NO RESPONSE to my emails to Riley and have now disputed the debit order you have *******ly put through my account (I did not give you my banking details ??????????) or AGREE to any vehicle insurance
Thank you for your review.
Our sales manager, Don, discussed the matter in detail with you. We listened to the sales call and you agreed to the activation of the policy. The premium and start date was discussed with you. Unfortunately, we captured your email address incorrectly therefore you never received the welcome documents. The email has been updated however you advised Don to cancel the policy.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your review.
Our sales manager, Don, discussed the matter in detail with you. We listened to the sales call and you agreed to the activation of the policy. The premium and start date was discussed with you. Unfortunately, we captured your email address incorrectly therefore you never received the welcome documents. The email has been updated however you advised Don to cancel the policy.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team