Ignorance Vs Stupidity

My husband was in a car accident in June 2023 and the other driver was at fault so he put in an insurance claim, to our knowledge also through Outsurance. The other driver asked if we would assist with getting insurance quotes so my husband contacted outsurance and confirmed numerous times that we are not the claimants but would like to know which panel beater they recommend to obtain a quote from and we went to the panelbeater they're affiliated with. For some reason they registered a claim for "record purposes" and again we were assured that our out-bonus would not be affected as the claim was through the other party and not from our side. The other driver, might I just add was also assured that it was his claim and wouldn't affect us. Now months later we haven't received our out-bonus and when we inquired, we have been told that management says we forfeit our out-bonus because we proceeded with the claim. WE DID NOT claim anything! How can one person put in the claim, get it processed, paid and the vehicle is fixed but then the innocent party loses their out-bonus? I strongly suggest somebody at Outsurance check the facts of the claim as to who was paid out, listen to the telephone recordings confirming everything and fix this ridiculous mistake. I am extremely irritated by the absolute ridiculousness of all this😡