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Elsabe B

1 reviews | Active since Jul 2017

28 Jan 2023, 19:16

Ignorance to loyal PAYING customers

Still no feedback from your organisation! Is this how you care about customers? I have send through my ID *** as this was adequate in the past! I have never claimed from you and now this is the treatment you give

0
Replies (2)
OUTsurance
OUTsurance's reply01 Feb 2023, 10:09
Official
Good day Elsabe,

After responding privately to your review, we escalated the matter for urgent attention.

Lesego our client services manager has been in contact with you to address your concerns.

We do apologise for the delay in service.

Regards,
OUTsurance
OUTsurance
OUTsurance's reply09 Feb 2023, 11:29
Official
Good afternoon Elsabe,

We can confirm that this matter has now been finalised for you and payment was processed this morning.

Regards,
OUTsurance