CK
Cindi K

1 reviews | Active since Aug 2016

13 May 2021, 12:26

If you want your life in danger take outsurance

So outsurance deleted my complaint because I am not a client. So your clients are islands and if you can't assist and not following process, people(family) who are affected cannot lodge a complaint against your company? Pathetic!!!!! If i was not there because you guys asked your client to call you guys in the morning and she had no airtime. And not that any of your consultant care, what do you think she used to call you guys back. JESUS!! no she used my airtime. and this is not about the airtime. This is about your client claiming for something she is covered for and only to be told to call in the morning. While he is a woman with 2 year old at night!. The NERVE!

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Replies (1)
OUTsurance
OUTsurance's reply19 May 2021, 12:05
Official
Hello Cindy K

Your response to the emergency assistance, or lack thereof, was most concerning to see.

We managed to trace the detail of our client. Our rescue manager obtained comprehensive feedback from what had transpired. A coaching session was held with our advisor and our rescue claims manager contacted our client with an apology.

Thank you for bringing the matter to our attention. It is imperative that our clients are assisted promptly, especially during emergency situations such as these.

Regards
OUTsurance