If you want loyalty - get a dog

I was brought up that relationships and continuity means a lot Take insurance for instance, choose your insurer, stick with them, so when you need them to really assist you one day, you have a long relationship with them and they will do the right thing

Well, with Outsurance I could not have been more wrong, after 16 years and 3 weeks i was brought to my senses

For the past 10 years plus I have been working in Africa and traveling the continent, and it was critical for me to have Out and About cover, as traveling in Africa can be challenging sometimes, and on a number of occasions when talking to the person on the other side I posed the question, I travel, work and am on a rotation in Africa, "am i covered", responses has always been "yes sir, you travel, we cover you" so I knew Outsurance has my back

Well, low and behold, a few months ago while in South Africa I accidentally damaged my phone, and tried to get it sorted out on my own, took it in, and the guys said it is beyond economical repair, so contacted Outsurance and launched a claim. Great person on the other side helped and to make a long story short, the phone was paid out.

So I took this money and got another phone and moved on, then I realized I never put this phone on my schedule, so this is where the fun started.

Just to add, I had my South African car in Zambia for some time for my wife to use, and while it was there, it was covered, even had a plan covering the return of the car should something happen, was great !!!

But, a phone, one that I replaced and was paid out by Outsurance, no, this I can not have on my cover, because now, it is not clear anymore for how many days i will be in and out SA, after paying Out & About cover for the past 10 years plus, I am told NOW that I am not covered ????

After I have been told how many time before, "we have your back, travel"

This is my point, after 16 years of truthful premiums, not skipping one monthly payment, the ball game changed. If the feedback was consistent, I would have canceled it years ago and saved loads of money, but no, I trusted my insurer because I have been with them for YEARS, they have my back, all but

One, being the best customer for years and years and years, and paying your monthly installments without miss and being 100% truthful does not mean a thing

One fine day one person, think his name was Linkedit or something, can not even remember, and his supervisor says, it is time, and then it is time, your plug is pulled

And has anybody ever tried to speak to senior management at Outsurance? It is not possible, they have grown way to big to care about the one individual that needs their cover while traveling extensively in Africa

Thanks Outsurance, thank for the years, I thought it meant more So now, it is time for change

Not happy at all

Regards Brian Smith brian.gyr.wa***mail.com +27 79 ********** +***56