EE
Eezy E
1 reviews | Active since Mar 2012
03 Mar 2022, 10:15
If useless was an insurance company
I am very unhappy with the way my claim is being handled by outsurance. It's been over a month and my car is still not ready. The panel beater cannot give a timeline of when the car will be ready and outsurance is doing nothing to follow up. In the meantime my courtesy vehicle expired and should be returned. They advised that I do not have to pay an access fee when I lodged the claim. But they told the panel beater I have to pay access. 5 whiskeys and 1 hotel? Like really. Get your ducks in a row and sort out my claim
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Replies (4)0
Replies (4)EE
Eezy E's updateReviewer Update
03 Mar 2022, 15:48I am still waiting for the call
EE
Eezy E's update03 Mar 2022, 15:48
Reviewer Update
I am still waiting for the call
EE
Eezy E's updateReviewer Update
03 Mar 2022, 17:06And a whole day later, and no one got back to me. Truly useless as an insurance company 😡😡😡
EE
Eezy E's update03 Mar 2022, 17:06
Reviewer Update
And a whole day later, and no one got back to me. Truly useless as an insurance company 😡😡😡
EE
Eezy E's updateReviewer Update
03 Mar 2022, 17:06Please have your team call me urgently to cancel my policies. I am waiting 3 days now for a follow up call regarding my claim. I have called in numerous times and everytime I get promised a call back, yet no one calls back😡
EE
Eezy E's update03 Mar 2022, 17:06
Reviewer Update
Please have your team call me urgently to cancel my policies. I am waiting 3 days now for a follow up call regarding my claim. I have called in numerous times and everytime I get promised a call back, yet no one calls back😡
OUTsurance's replyOfficial
04 Mar 2022, 15:47Good afternoon Eezy,
Further to our private reply on receipt of your complaint we can confirm that you have collected your vehicle and were not charged an excess.
We could have handled your claim better and apologise for all the delays and lack of feedback.
Our claims team have been unable to speak to you today but will provide you with proper feedback later today, when you are available.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that you have collected your vehicle and were not charged an excess.
We could have handled your claim better and apologise for all the delays and lack of feedback.
Our claims team have been unable to speak to you today but will provide you with proper feedback later today, when you are available.
Regards,
OUTsurance
OUTsurance's reply04 Mar 2022, 15:47
Official
Good afternoon Eezy,
Further to our private reply on receipt of your complaint we can confirm that you have collected your vehicle and were not charged an excess.
We could have handled your claim better and apologise for all the delays and lack of feedback.
Our claims team have been unable to speak to you today but will provide you with proper feedback later today, when you are available.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that you have collected your vehicle and were not charged an excess.
We could have handled your claim better and apologise for all the delays and lack of feedback.
Our claims team have been unable to speak to you today but will provide you with proper feedback later today, when you are available.
Regards,
OUTsurance