JJ
Jenna J
1 reviews | Active since Sept 2026
14 Sept 2026, 10:17
If I could give one star, I would!! Absolutely appalled!! After a 35 minute phone call just to get a quote for insurance, I made it clear that their offer was too expensive for me
If I could give one star, I would!! Absolutely appalled!! After a 35 minute phone call just to get a quote for insurance, I made it clear that their offer was too expensive for me. OUTsurance still proceeded to send me a debit request - which I DECLINED. And then they still took money off of my account 2 days later!!! Nobody has gotten back to me. I haven’t signed any contract or given any permissions. I am disgusted and will be taking legal action if this isn’t rectified.
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Replies (2)
OUTsurance's replyOfficial
15 Sept 2026, 12:43Good day Jenna,
Thank you for highlighting your concerns and for your patience while we conducted a thorough investigation.
We would like to apologise for any inconvenience caused throughout this process and would like to share some insight into your concern.
After reviewing the matter, it was confirmed that you had provided banking details and accepted the Vehicle policy and consented to the debit order being processed to your account.
While our records indicate that the policy was established with your consent, we are disappointed to note that the policy has since been cancelled. We apologise for any misunderstanding and hope to regain your trust in us in the near future.
Regards
The OUTsurance Team
OUTsurance's reply15 Sept 2026, 12:43
Official
Good day Jenna,
Thank you for highlighting your concerns and for your patience while we conducted a thorough investigation.
We would like to apologise for any inconvenience caused throughout this process and would like to share some insight into your concern.
After reviewing the matter, it was confirmed that you had provided banking details and accepted the Vehicle policy and consented to the debit order being processed to your account.
While our records indicate that the policy was established with your consent, we are disappointed to note that the policy has since been cancelled. We apologise for any misunderstanding and hope to regain your trust in us in the near future.
Regards
The OUTsurance Team
JJ
Jenna J's updateReviewer Update
15 Sept 2026, 12:50I did not consent to money being taken off of my bank account. I did not sign any contract or policy. My consent was not given for any of the above. I purely asked for the facts to be sent to me in black and white over email as I couldn’t hear properly over the phone call, which seemed intentional on your side. The phone call kept being dragged on. I made it known that the price offered was too high for me. And in order to try and get the call to end I just asked for the quote to be emailed to me rather than being told to me over a bad line. No contract, no policy, no agreement. And no debit order was approved. Please do not try and twist this now. Rather own up.
JJ
Jenna J's update15 Sept 2026, 12:50
Reviewer Update
I did not consent to money being taken off of my bank account. I did not sign any contract or policy. My consent was not given for any of the above. I purely asked for the facts to be sent to me in black and white over email as I couldn’t hear properly over the phone call, which seemed intentional on your side. The phone call kept being dragged on. I made it known that the price offered was too high for me. And in order to try and get the call to end I just asked for the quote to be emailed to me rather than being told to me over a bad line. No contract, no policy, no agreement. And no debit order was approved. Please do not try and twist this now. Rather own up.