I would like to begin by stating that the service I received from your team was helpful and very professional

I would like to begin by stating that the service I received from your team was helpful and very professional. Unfortunately, I cannot say the same about the service provided by your service provider, A-Call-Away. The plumber who was dispatched spent less than 15 minutes at my property and advised me to contact the City of Cape Town regarding the blocked drain. After contacting the City, I was informed that this issue required the assistance of a private plumber. Had the plumber from A-Call-Away been adequately equipped or willing to assist, there would have been no need for me to escalate the matter or lodge this complaint. The visit did not resolve the issue, nor did it provide any meaningful assistance, which was both disappointing and inconvenient