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Portia M

1 reviews | Active since Mar 2025

06 Mar 2025, 15:04

I would have rated it 5 stars but honestly at first it was not as good I struggled but at the end it was good

I would have rated it 5 stars but honestly at first it was not as good I struggled but at the end it was good. And one more thing I am not satisfied with the fact that I lost my contact number and when I went to the store to update the consultant will tell you that you have to call and for 3 months I have been paying the account with the same reference number but only now when I claim they say I didn't pay and they calculated those months out and subtract the amount on my payout without even double checking if I did or didn't pay in deed.💔

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Replies (1)
OUTsurance
OUTsurance's reply06 Mar 2025, 15:44
Official
Good day Portia,

Thank you for your review.

We can confirm that your claim has been finalised and payment processed. Our claims manager will call you to address your concerns. 

We do apologise for the inconvenience caused.

Regards,
The OUTsurance Team