JH
Jack H

1 reviews | Active since Sept 2020

12 Dec 2023, 08:25

I will never make use of your service every again!!

Outsurance Policy Number OT***7 - I am so fed up with your service. This is the first company that I have come across that just keep on debiting your account without your consent. I had to battle two different unexpected debit orders and bank charges for return debits R147 x 2. I was never refunded this charges. I then called and had to cancel the policy whereby I have received an sms notice on the 27th of November 2023 that this policy OT***7 has been cancelled and no further debits will be taken from my account. On the 11/12/2023 you have put another debit through my account and now I sit with unpaid fees again of R147. THANK YOU!!!!!! I demand that you refund me and if this does not take place, I will take the matter further!!!

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Replies (1)
OUTsurance
OUTsurance's reply18 Dec 2023, 12:38
Official
Good afternoon Jack,

Further to our private reply our client care manager Nasar contacted you to address your concerns.

Our system is designed to continue to debit your bank account within a certain period if your debit order is unsuccessful, to ensure you enjoy continued cover. 

We have however assisted in a refund for your bank charges and apologise for the inconvenience caused.

Regards,
The OUTsurance Team