I wasn't assisted due to the access fee was greater than the cost of my vehicle's damages

Item: OUTsurance
Rating: 1
Author: William M

I wasn't assisted due to the access fee was greater than the cost of my vehicle's damages. It surely tells me that they are not putting their customers first. The bigger picture to them is the access fee that they would have benefitted. After three years of claim free. I'm not happy at all.

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Replies (1)

OUTsurance's replyOfficial

14 Oct 2024, 10:53

Hello William

Thank you for your feedback.
The excess noted on your schedule will be payable in the event of a claim.
We understand your disappointment, but also need to state that the same excess would have been payable in the event of a total loss.

Our claims manager will however contact you and discuss the matter further. We're sorry we made you feel as if we don't care.

Regards
The OUTsurance Team

OUTsurance's reply14 Oct 2024, 10:53

Official