MW
Manishimwe W
1 reviews | Active since Mar 2024
30 Dec 2025, 12:31
I was involved in an accident due to the presence of a lion and springboks on the road
I was involved in an accident due to the presence of a lion and springboks on the road. After seeing the lion, I accelerated to 136 km/h because I was extremely frightened, which caused me to lose control and leave the road. Despite having comprehensive insurance cover, my claim was rejected.
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OUTsurance's replyOfficial
05 Jan 2026, 11:48Hello Monishimwe
Further to our initial response after having received your review, we received feedback from our assessing manager, confirming you were contacted.
She explained why we are upholding the rejection of the claim. The speeding on a road you were not fami**** with, without lights and you thinking you saw an animal, contributed to our decision.
We owe it to all our clients to settle valid claims only and are sorry about the financial implications you are left with.
You have since sent a formal dispute to the relevant department, and future communication will be between yourselves.
Regards
The OUTsurance Team
Further to our initial response after having received your review, we received feedback from our assessing manager, confirming you were contacted.
She explained why we are upholding the rejection of the claim. The speeding on a road you were not fami**** with, without lights and you thinking you saw an animal, contributed to our decision.
We owe it to all our clients to settle valid claims only and are sorry about the financial implications you are left with.
You have since sent a formal dispute to the relevant department, and future communication will be between yourselves.
Regards
The OUTsurance Team
OUTsurance's reply05 Jan 2026, 11:48
Official
Hello Monishimwe
Further to our initial response after having received your review, we received feedback from our assessing manager, confirming you were contacted.
She explained why we are upholding the rejection of the claim. The speeding on a road you were not fami**** with, without lights and you thinking you saw an animal, contributed to our decision.
We owe it to all our clients to settle valid claims only and are sorry about the financial implications you are left with.
You have since sent a formal dispute to the relevant department, and future communication will be between yourselves.
Regards
The OUTsurance Team
Further to our initial response after having received your review, we received feedback from our assessing manager, confirming you were contacted.
She explained why we are upholding the rejection of the claim. The speeding on a road you were not fami**** with, without lights and you thinking you saw an animal, contributed to our decision.
We owe it to all our clients to settle valid claims only and are sorry about the financial implications you are left with.
You have since sent a formal dispute to the relevant department, and future communication will be between yourselves.
Regards
The OUTsurance Team