I was in an motor vehicle accident on 24 January 2026

I was in an motor vehicle accident on 24 January 2026. Outsurance immediately sorted out the emergency and authorised the removal of my car to an assessment centre. I received a call from Outsurance Emergency Assist after leaving the hospital and Nella Mabena just wanted to make sure that I was okay. It really made me feel that I was more than a number to them. During the entire claim assessment process, I was kept informed. My car was written off and I received a reimbur*****t of my car's premium. The Salvage Department ensured that I was informed of the process and documents required. A couple of years ago, I went through the same ordeal and my then insurer could not bother to speak to me at all. I moved my insurance to Outsurance shortly after that claim was settled, and I'm very grateful that I did. I feel that Outsurance really looked after me every step of this process, even considering my injuries and my state of mind.