XS
Xabiso S
1 reviews | Active since Nov 2025
04 Nov 2025, 15:22
I was forcefully signed up for a R2 *** policy that is not covering my business
The last time I spoke to their consultant I told them not to debit my account I've been writing emails not to debit my account no response
I am extremely angry with outsurance customer service your consultant Lungelo signed me up a policy that is far from what I wanted but he was just pushing sales and I told him they must not debit into my account because I am not financially fit for this policy they must wait on me. And my details we given by a business consultant from capitec business when I called them as well they said capitec doesn't give client details to outsurance.
I called after reading their fine print that policy worth R2 000 000 cover completed had nothing to do with my business. Another consultant Sino I Spoke to was pushing sales as well because I told them what I wanted they transferred me to someone who said they will call me back when I said this first policy must be canceled first they said I will pay for both policies the first one that I want to cancel and the second one I did a quote for my business machinery. Policy number OT***
Helpful (0)
Replies (5)0
Replies (5)XS
Xabiso S's updateReviewer Update
04 Nov 2025, 16:53How soon is soon because you never responded on any of my emails, your consultants decided to pass me around like I'm a ball, they ball is rolling now to hello peter you are throwing useless apologies reverse my money and cancel that policy. Sino have the nerve to say they will debit R500+ for a cover that is not helpful to me.
XS
Xabiso S's update04 Nov 2025, 16:53
Reviewer Update
How soon is soon because you never responded on any of my emails, your consultants decided to pass me around like I'm a ball, they ball is rolling now to hello peter you are throwing useless apologies reverse my money and cancel that policy. Sino have the nerve to say they will debit R500+ for a cover that is not helpful to me.
XS
Xabiso S's updateReviewer Update
04 Nov 2025, 18:22So while I am busy complaining they're doing the opposite I asked what was covered by lungile, sino told me about public liability i explained to sino that is not what i wanted, i told her what i wanted to be covered its my machinery then i asked how much will it be, i said sino do not process this policy cancel the R2 000 000 policy first once i said that she handed the call to a guy that said there are no phones available now they will call me again so they're doing this thing again so i am a mampara mna they will charge me R500 for something that I dont want, nasi **** from outsurance agents, we are all chasing money but sanulamba ***ubi lungile no sino cancel this outsurannce. so now its past 6 pm they send an email approved what i asked sino not to do.
image.png 116.97 KBimage.png 136.16 KB
You giuys are undermining me with all your agents. I waNT THIS POLICY CANCELLED OUTSURANCE.
XS
Xabiso S's update04 Nov 2025, 18:22
Reviewer Update
So while I am busy complaining they're doing the opposite I asked what was covered by lungile, sino told me about public liability i explained to sino that is not what i wanted, i told her what i wanted to be covered its my machinery then i asked how much will it be, i said sino do not process this policy cancel the R2 000 000 policy first once i said that she handed the call to a guy that said there are no phones available now they will call me again so they're doing this thing again so i am a mampara mna they will charge me R500 for something that I dont want, nasi **** from outsurance agents, we are all chasing money but sanulamba ***ubi lungile no sino cancel this outsurannce. so now its past 6 pm they send an email approved what i asked sino not to do.
image.png 116.97 KBimage.png 136.16 KB
You giuys are undermining me with all your agents. I waNT THIS POLICY CANCELLED OUTSURANCE.
XS
Xabiso S's updateReviewer Update
04 Nov 2025, 18:35And you guys sent an email that I must confirm my email address I did not confirm my email address then why did they process it, yhooo yhooo yhooo sani s *cam my lord outsurance ne agents zakho
XS
Xabiso S's update04 Nov 2025, 18:35
Reviewer Update
And you guys sent an email that I must confirm my email address I did not confirm my email address then why did they process it, yhooo yhooo yhooo sani s *cam my lord outsurance ne agents zakho
XS
Xabiso S's updateReviewer Update
04 Nov 2025, 18:41You rep**** on hello peter that the manager will soon contact me but around 6pm you had the audacity to do the same s*cam I am complaining for yhooo you guys are brave hey
XS
Xabiso S's update04 Nov 2025, 18:41
Reviewer Update
You rep**** on hello peter that the manager will soon contact me but around 6pm you had the audacity to do the same s*cam I am complaining for yhooo you guys are brave hey
OUTsurance's replyOfficial
06 Nov 2025, 15:41Hello Xabiso,
We received feedback from our sales manager confirming you were contact and assisted. Thank you for affording us your further patience in resolving this very poor service you received and which we sincerely apologise for.
The matter is being addressed with our advisor.
Regards
The OUTsurance Team
We received feedback from our sales manager confirming you were contact and assisted. Thank you for affording us your further patience in resolving this very poor service you received and which we sincerely apologise for.
The matter is being addressed with our advisor.
Regards
The OUTsurance Team
OUTsurance's reply06 Nov 2025, 15:41
Official
Hello Xabiso,
We received feedback from our sales manager confirming you were contact and assisted. Thank you for affording us your further patience in resolving this very poor service you received and which we sincerely apologise for.
The matter is being addressed with our advisor.
Regards
The OUTsurance Team
We received feedback from our sales manager confirming you were contact and assisted. Thank you for affording us your further patience in resolving this very poor service you received and which we sincerely apologise for.
The matter is being addressed with our advisor.
Regards
The OUTsurance Team