I was called a ***** and a ****!

<p>Okay where do I even begin? So I woke up to an empty house last week Thursday, after being ****** overnight. One can only imagine the trauma of being ransacked and violated whilst you are sleeping in your home! I have not been able to sleep in my house up until Tuesday this week.</p> <p>So I call my insurance, that has been TAKING and TAKING my money every month without fear or favour, and throughout, the experience was pleasant. That is until some Lulama woman, who calls herself an assessor, came into my house, sat down, and then proceeded to call me a ****, all because I had explained to her that my boyfriend gave me a laptop that he had bought. I mean?? </p> <p>What is her purpose? To assess my losses against my insured amount, or to interrogate me?? And what stopped her from taking my statement, taking photos, and then giving me feedback like she is supposed to?? All this disrespect, IN MY HOUSE!! This woman literally told me "Don't claim to own things that are not yours but belong to your boyfriend!" I mean excuse me?? I was left flabbergasted! Yes he bought the laptop, but I use it! And if he has no issues with me using it, why should she?? That is all well and good, but why shout at me?? Don't believe me? Listen to her recording!</p> <p>If the ownership is disputed, why don't you just note it down and then go and process the claim from there?? Instead of telling me that you will reject my entire claim and blacklist me! What was with her threats??</p> <p>Is that how you treat your customers when it's time to pay? Fact: My house was broken into and contents ******. Another fact: I am insured for theft! Another fact: All the things I mentioned in my claim were ******! So where is the issue?</p> <p>I will not be disrespected like that! LULAMA, you are rude and unprofessional! Period!</p> <p> </p> <p> </p>