I want my money

I signed up for one of your products 2 months ago, I have been debited twice already. I made contact with Outsurance via twitter about not receiving my policy documents. I was then contacted to confirm my details and docs sent by email. The cover effective date on the document is 18/08/2015, which in my view means I haven't been covered all this time and only covered from yesterday. According to Jane my understanding of the content is incorrect as I have paid since June. I understand the payments as my account has been debited, I am questioning the cover date. Since I have been covered only for 2 days, please return all the money debited prior to 18/08/2015 and recalculate my premium for the month of August as I should only pay the prorated amount from 18/08/2015 till end of the month.