I 've been with Outsurance for 20 years plus

Item: OUTsurance
Rating: 2
Author: Johan

I 've been with Outsurance for 20 years plus. I submitted 2 claims in the last 60 days. For a Tv, got paid R2460 and for the geyser, would've been R3650. I pay R3290 per month. I m a pensioner.

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Replies (1)

OUTsurance's replyOfficial

22 Jun 2026, 15:27

Good day Johan,

Thank you for your review.

Our claims manager, Xini, has been unsuccessful in her attempts to reach you. She has subsequently sent you an email.
The damages are within the excess. If damages are within the excess the client is liable for the repair cost. If damages exceed the excess, the client will pay the excess and we will cover the repair costs.

We apologise for the disappointing experience.

Regards
The OUTsurance Team

OUTsurance's reply22 Jun 2026, 15:27

Official