KK
Ken K
1 reviews | Active since May 2026
10 May 2026, 01:47
I tried to join outsurance on the essential cover, they make it sound nice but it's a total reap off
I tried to join outsurance on the essential cover, they make it sound nice but it's a total reap off. I'm disappointed at the fact that the insurer ommited that they pay 40%of the car value when it is written off in case of an accident. Also read on the policy document that incase of an accident I'm responsible to tow and store the car until they send someone for evaluation + it doesn't cover windscreen 😒
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Replies (1)OUTsurance's replyOfficial
20 May 2026, 15:03Good day Ken,
We see your review in a serious light and will address this accordingly.
After responding privately to you, we escalated the matter to our sales manager, Wendy.
We listened to the call and we did error by not advising you correctly. Your policy has since been cancelled as per your request.
You have our sincere apologies for the bad service experience.
Regards,
The OUTsurance Team
We see your review in a serious light and will address this accordingly.
After responding privately to you, we escalated the matter to our sales manager, Wendy.
We listened to the call and we did error by not advising you correctly. Your policy has since been cancelled as per your request.
You have our sincere apologies for the bad service experience.
Regards,
The OUTsurance Team
OUTsurance's reply20 May 2026, 15:03
Official
Good day Ken,
We see your review in a serious light and will address this accordingly.
After responding privately to you, we escalated the matter to our sales manager, Wendy.
We listened to the call and we did error by not advising you correctly. Your policy has since been cancelled as per your request.
You have our sincere apologies for the bad service experience.
Regards,
The OUTsurance Team
We see your review in a serious light and will address this accordingly.
After responding privately to you, we escalated the matter to our sales manager, Wendy.
We listened to the call and we did error by not advising you correctly. Your policy has since been cancelled as per your request.
You have our sincere apologies for the bad service experience.
Regards,
The OUTsurance Team
